This policy explains how Thames Pharmacy, operated by Thames Pharma Limited, collects and uses your personal information. We are the data controller for the information we hold about you.
To dispense your medicines and deliver them safely, we collect information such as your name, date of birth, contact details, delivery address, NHS number where relevant, and details of your prescriptions and medicines. This includes health information, which is treated as special category data.
We use your information to dispense NHS prescriptions, provide pharmacy services and advice, arrange delivery, keep accurate patient records as required by law, and meet our professional and regulatory obligations.
We may share information with your GP and other NHS healthcare providers involved in your care, NHS bodies where required, and delivery partners solely to deliver your medicines. We do not sell your information or use it for marketing without your consent.
We process your information to provide healthcare, which is permitted under data protection law for the provision of health and social care, and to meet our legal and regulatory duties as a pharmacy. Where required, we rely on your consent.
You have rights over your personal information, including to access it, ask us to correct it, and in some cases to restrict or object to how we use it. To exercise any of these rights, or to complain about how we handle your information, contact us using the details on our Contact page. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Thames Pharmacy is a distance selling pharmacy operated by Thames Pharma Limited (registered in England and Wales, company number 16507064). Registered pharmacy premises: Unit 17, NCR Business Centre, Great Central Way, London, NW10 0AB. Superintendent pharmacist: Riazali Esmail (GPhC number 2026338). Regulated by the General Pharmaceutical Council (GPhC). Check our registration at pharmacyregulation.org. Copyright 2026 Thames Pharmacy.